Handling Telephone Communication During Interview Season

November 7, 2017

Now that you have applied for positions or graduate schools, the next step is that you will be contacted to set up interviews.  While many recruiters and faculty utilize email as the primary form of communication, there is still a great possibility that you will be contacted by telephone.  It important that you handle all communication in a professional manner to make the best impression possible. Here are some suggestions to help you!

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Prepare your environment and support people for the calls in advance.

  • Record a professional greeting for your cell and land line so if you are away from the phone, your callers are greeted properly.

Suggested Script: “Hello you have reached the cell phone of {your name}.  I am unable to take your call right now.  Please feel free to leave a message with your phone number.  I will return your call as soon as I am able.”

  • Let the phone go to the answering message If you are in a lab meeting, sick, asleep, taking care of children, driving, or in a busy noisy place, Call back soon afterwards.
  • Put the organization and into your phone contacts- then if someone calls, it will show up.
  • Ask your roommates and family members to answer the phone politely and to take messages if they answer your phone. Give them a script if you need to.

Suggested Script:  Hello?  (Your first and last name) is not here right now. May I take a message? Thank you for calling.”

Train yourself to answer all calls with a greeting and your name.  Avoid answering with colloquial phrases or sounds such as “Hey” “Yeah,” or saying, “uh huh,” “right,” no problem” during the interview.

Suggested Script “Hello…this is Bill.”

If you are in a noisy place when the phone rings

  • Let the call go to your pre-recorded message. Listen to the message, then return the call shortly afterward when you are in a quiet place.
  • If you answer, and it becomes noisy call them back.
  • Do not put the caller on hold.

Suggested script: “I am sorry, but some unexpected noise just started, may I return your call shortly.  Thank you”

Address the caller with their appropriate title and use last name.

  • Use Dr., Mr., or Ms., and the caller’s last name (e.g. Dr. Smith)

Be enthusiastic throughout the entire call.

  • Try Smiling when you answer and talk on the phone
  • Sound enthusiastic. Don’t’ let any feelings of depression, irritation, anger, or fatigue creep into your voice.

Suggested Script: “I am happy to hear from you XYZ” or “I look forward to communicating with you further about the position.”

End the call professionally and enthusiastically. 

Suggested script: “Thank you for calling” or “I am happy that you called.  I will follow- up with you with the items that you have requested. It was nice to speak with you.”

We invite you to review or various blogs about  interviewing for a variety of positions. Please visit our website to make an appointment with a career counselor, register for workshops, or watch videos to help you prepare.

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Academic Job Search: Telephone Interviews

October 23, 2017

This is the time of year to prepare for telephone interviews.  For many of you, this will be the first step in the academic interviewing process.  This is a cost-effective and time efficient method for many search committees and enables them to narrow down the list of applicants that are invited for campus interviews.  In the OITE academic interview video cast, Sharon Milgram, Director of the Office of Intramural Training and Education (OITE), for the NIH suggests that candidates prepare to practice the following suggestions for managing the process:

  • Use a land-line
  • Find a quiet place free of distractions
  • Prepare for a 30-45-minute telephone interview. Expect up to three interviewers on the line
  • Jot down the names of interviewers and refer to each by name when answering the questions
  • Loss of facial and body-language (non-verbal) cues make it difficult at first
  • Be sure to have questions prepared in advance as this conversation will likely end with them asking if you have questions

Here are some potential questions to help you prepare for telephone interviews

  • Why are you interested in this position?
  • Tell us about your research. How will you involve students in your research?
  • What courses could you teach here?
  • What research projects/topics could you pursue here?
  • How would you describe your interactions with students?
  • What questions do you have for us?

Of course, after this  step,  you will prepare for campus interviews, job talks, chalk talks and negotiating a job package. We encourage you to visit the OITE website to register for workshops and career counseling appointments that may assist you with your search.  Also view our video casts and blogs related to the academic and industry job search. We encourage our readers beyond NIH to utilize resources at their home academic institutions as well.


Answering Diversity Questions During an Interview

August 22, 2017

As you prepare for graduate, professional school or job interviews, you may be asked a question related to diversity. Interviewers are very interested in selecting candidates who are aware of and who will contribute to the diversity mission of their organization.  Have you practiced how you will answer diversity-related questions?  In Career Services, we have seen trainees range in their comfort level about addressing diversity topics.  Some trainees have several experiences to answer these questions, that said—many others are unsure how to approach answering the question. Perhaps they do not feel well-versed in diversity-topics, may be from a majority or underrepresented group and wonder how to respond, feel that are being asked to disclose personal information, are unclear about why they are being asked the question, or how to structure their answer.

Here are some possible questions that you may be asked:

  • How do you define diversity?
  • Do you have experience with diversity in this field?
  • How will you contribute to the mission of diversity and inclusion in our company?
  • How will you enhance the inclusion and diversity of your colleagues/peers?
  • Have you had to address a diversity issue while at work?
  • How will you bring diversity to the classroom at our university?

Prepare Early.  Research and build your vocabulary related to diversity and inclusion.

Explore scientific organizations, newsletters, professional journals or Google related to diversity and inclusion issues.  In general, diversity relates to the range of human uniqueness, including race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.  Inclusion is the behavior of increasing the involvement and empowerment of individuals in a group to create a culture of belonging.  Ask yourself, what are the issues in your current and/or future profession?  What is your knowledge of disparities, diversity issues in research or treatment, the recruitment of a diverse workforce, serving a broader public.  See the OITE blog post about how those on the academic job market can respond to diversity statements that are requested by many teaching positions.

Are diversity questions illegal to ask?

Good question!  In general, diversity questions are asked to all applications equally by interviewers who have had training because there is an explicit mission to enhance the diversity and inclusion mission of their organization. You do not have to disclose personal information to answer a diversity question (i.e.: your age, ethnicity, etc.). However, with  illegal questions you are being asked to disclose personal information about your race, gender, sexuality, age, disability status in such a way that it does not speak to your strengths for the position.

What perspectives can I take to answer the question?

Once you are familiar with the issues above, re-read the wording of the question to determine what is being asked of you. If you do not have experience, then be honest and say so.  Go on to describe your awareness of diversity issues and specifics of how you plan to address them in the future. Answering this way will put you in in a positive light to share additional skills and experiences or connections to the position that will enhance your application.  For example, you could communicate leadership skills, teamwork, community service, other experience that you have or a program that you would like to start.   Here are some perspectives to consider taking:

  • Connect your experience and goals to their mission statement or programs they are already involved in? Give an example.
  • Discuss skills or abilities that you bring and how they will be useful to encourage a culture of inclusion.
  • Discuss an ethical in your profession that affects people differently.
  • Explain something from your personal life and describe specific ways that this it will help you in that organization
  • Think of diversity more broadly because diversity can include international experiences, experience with various age groups, and/or rural, urban, mountain communities that may have unique needs and resources.

Try using the SAR technique

Use the behavioral interviewing technique called SAR (Situation, Actions, Result) as a strategy.  This technique is based on the philosophy that if you have done it in the past, then you will repeat it in the future. It helps the interviewer envision the behaviors they are likely to see you doing to support the mission of diversity and inclusion while there. Get Involved Now

One of OITE’s goals is to create a culture of inclusion among our diverse scientist trainees.  The OITE leadership group creates quarterly get-togethers for all trainees.  Please join us for the upcoming OITE Trainee Unity Day, August 23, 2017 from Noon -1:00pm in building 50, Ground Floor Conference Room. The NIH Academy programs are designed for participants to explore and address health disparities. The Workplace Dynamics series prepares NIH trainees for leadership roles through a series of 5 workshops including the Workplace Dynamics V: Diversity in a Multicultural Society.. The OITE affinity groups are available to NIH trainees and their allies related to such affinity groups as international and visiting scholars, LGBTQ, trainees of color, and those who have families.  The NIH also creates community through SIGS (Scientific Interest Groups) where participants join from across the NIH Institutes on topics of interest to scientists.

Please feel free to visit the OITE Career Services website and take part in career counseling, pre-professional advising and schedule a mock interview to get prepared for graduate school, post doc, and job interviews. If you are beyond NIH, we recommend looking in your respective colleges, universities, workplaces, or larger communities to connect and find services.


Behavioral Interviewing for Scientists

April 11, 2017

Behavior based interviewing is an effective tool used by many science industry recruiters and graduate/professional school admissions officers.   They differ from technical or scientific interviews because they are designed to give a glimpse into how you will perform in the future on “soft skills” by having you reflect and talk aloud about behaviors that you have done in the past. The answers that you provide will inform the interviewer about your potential for succeeding in their organization or school based on your experience in such areas as being an effective team player, ethical and professional, and using your critical thinking , leadership, communication, and problem solving skills.

Often interspersed with scientific interview questions, behavioral interview inquiries will usually start with, “Tell me about a time when…,” or “Give me an example of a time when….”  The best responses to require you to specifically describe actions and behaviors that you used in the past s and then describe the outcomes from this approach.   The SAR technique is an excellent formula to use to create the best answer. Memorize the following acronym and then recall it when you are answering questions.

S              Situation – the background to the problem that you are going to discuss

A             The actions (behaviors) that you took to address the situation from this role

R             The results of your actions

The more thoroughly you describe your behaviors the better the interviewer is able to visualize you fitting into their organization.   You can use examples from the lab, graduate or undergraduate school, internships, work, community, and leadership roles.  Industry and academic examples are welcome.  Here are a few behavioral interview questions for you to try:

  • Tell about a time when you had to make a difficult decision at work.
  • Tell me about how you worked effectively under pressure.
  • Give me an example of when you showed initiative and took the lead.
  • Give an example of a time when you had to arrive at a compromise with members of your team.
  • Describe a situation in which you had to adjust to changes over which you had no control.
  • Give an example of how you set goals and achieve them.
  • Tell me about how you worked effectively under pressure.
  • What do you do if you disagree with your boss?
  • What do you do if you disagree with your co-worker?
  • How you would you deal with a co-worker who wasn’t doing his or her share of the work.

Your interviewer may ask additional clarifying questions such as:

  • What were you thinking at that point?
  • Tell me more about what you specifically did at that time?
  • Lead me through your decision-making process.

Although awkward, go ahead and answer their questions because they are attempting to understand the full spectrum of specific behaviors that you used in the situation.

To prepare for the behavioral interviews, identify several examples of past experiences in which you utilized the soft skills mentioned earlier.  Select examples where you accomplished something, overcame an obstacle, or something did not go as planned.   Feel free to choose academic experiences and non-academic experiences.  Next, practice answering the questions using the SAR technique.

For more practice, visit the OITE website  make an appointment for a mock interview with a career counselor to receive constructive feedback on your answers to behavioral interview questions.  We encourage you to visit our interviewing blogs or skills workshops.

OITE services are available to NIH intramural trainees only. Check with your home university or college and utilize the personal, career, and professional school advising resources they offer to you.


Are you Ready for Video Interviews?

March 21, 2017

One of the current trends in the application process for industry positions is to use video interviewing. Currently, business, science, and technology companies are using video interviews as the first step in the interviewing process after a candidate applies for a position because it saves money and staff time for the firms to screen candidates prior to inviting them for face-to face interviews. According to the National Association of Colleges and Employers (NACE) 2016 Recruiting Trends report, there has been a 50 % increase in the use of video interviewing in the past year.  This trend could correlate with the relative decrease in employers coming to on-campus recruiting interviews and career fairs.   Also,  the American Association of Medical Colleges (AAMC) is currently conducting a research study to pilot -test the use of video-interviews with its residency applicants.

In this post, we interviewed an NIH trainee who recently participated in several video interviews to gather a user’s impressions of the process and technology.

What type of company and position(s) did you apply?

They were generally biotech companies that had positions such as a Scientist 1 or Assay Development.

What materials did you use to apply?

I submitted a resume and cover letter through their website. Then you were sent an email with a link to the video interview. This company used HireVue software.  Before the question prompts, there is a short intro about the company mission and culture delivered by the company’s employees.

How did you prepare?

The video interview link came after I applied for the position. I followed the instructions given. You are allowed to complete a few practice questions (mostly behavioral) and to learn how to use the software.  I used Glassdoor to prepare for the interview questions. There was a combination of behavioral and technical questions.  Depending on the position, it may be more technical than behavioral.

Where in the interview process was the video interview?

This was part of the pre-interview process. It was sent after you applied.  I think it takes the place of the telephone screening interview.

How much time were you given to reply to the company?

I was given three business days to practice and then answer the interview questions.

What was it like to record the video interview?

It was both helpful and terrifying at the same time. It was helpful in that it is using a system that makes it convenient.  It was terrifying watching yourself (split screen) while you are answering interview questions vs. looking at someone else.  It’s hard to watch yourself interview.

How many questions were you asked?

You were given about 20 minutes to answer 7-9 questions (about 20-30 minutes). You are given 30 seconds to read the question and then between 1-3 minutes to answer the questions.  Some questions you are given are one minute and most others you have more time. Some questions have multiple stems in them, so you may feel rushed to answer everything in the 3 minutes.

What Questions were you asked?

I was given questions about why I chose this company, behavioral questions, compare and contrast technologies, describe how to develop or troubleshoot assays. I was asked how does product development differ from research and development in biotech.  For another interview, I was asked to summarize my molecular biology, troubleshooting, and optimizing skills.

It appears that the various teams in a company can select their own questions. For example, for some positions I was given one time to answer the interview questions.  However, in another interview, I was given multiple times to answer the question before submitting it.

After the videotaped interview, they presented a short video thanking me for completing the video interview, but the next steps in the process were unclear.

What would you recommend to others who are asked to complete video interviews?

Utilize the practice time to learn the software and practice questions. Be aware of your choice of setting, lighting, height of camera and monitor, and choice of dress for video interview.  You can have some have some notes in front of you.  You will see a split screen with the question on left, outline of self on the right, and countdown clock on the top right corner.

In the 2015 Science Magazine  article, Ace Your Video Interview,  by David Jensen, he recommends that candidates should be highly aware of their environment, appearance, and performance when using Skype technology for live video interviews.  For example, he described that shadows from lighting, animals in the background, and clutter are distractions that can cause a candidate’s interview to be less than stellar.  He also emphasizes that a candidate could be interviewed by several people.  It may be recorded as well.  Based on the experiences of our trainee and Jensen’s comments, here are some additional recommendations to how to prepare for pre-recorded video interviews:

  • Practice using any type of video-based software so that can get used to seeing yourself while you are interviewing. Check to see If there is a way to turn this feature off during your practice sessions with the software you are given. Please note that OITE does not endorse HireVue, SKYPE, or any particular any video interviewing products.
  • Be sure you are looking directly into the camera and that your background is free from distractions.
  • Practice your answers standard industry interview and behavioral questions.
  • Conduct company research in advance to learn about the company, its competitors, and trends in the industry.
  • Although it may end abruptly, send a thank you note after the interview. You may also record a thank you to the committee at the end of your video interview.
  • Dress in professional attire (at least from the waist up) because you are making your first impression with the employer.

While video interviews are not completely replacing the face-to-face interviews, you are likely to encounter them at some phase of the process in the future. If you would like to discuss any part of the process of applying for industry positions, have a mock interview, and /or review your application materials, feel free to set up an appointment with a career counselor. Also please remember to attend the NIH Career Symposium on May 11, 2016 where NIH alumni will discuss their transitions to a variety of careers in academia and beyond.


Five Steps to Evaluate Organizational Culture Before You Accept the Offer

February 28, 2017

One of the most important criteria to consider during the job, graduate school, or Postdoc search is to learn about the culture of the place where you are applying.   This means to gather information about the employee’s opinions of the work environment, the support and benefits that they receive, and the values that drive the organization. This is important because you will work and /or study in this environment for many years and you want to find a good fit for your interests and personal style.  But how do you assess this when you are applying?

Step 1: Learn about and list your values

  • Factor in your personal and work values into your career decision. For example, if you value work where you have multiple work assignments, a culture that values family, work-life balance, opportunities to publish, and/or working in an urban environment, then these will become the criteria that you use when considering multiple options.
  • Meet with a career counselor who will help you to identify a broad range of important work values through the use of career assessments around values, interests and skills

Step 2: Research the organization for information about their values

  • Look for a mission and/or value statements
  • Read the job description carefully for words that give you a glimpse into the culture. For example, wording such as collaborative, team, independently, diverse, fast-paced, results oriented, balance multiple priorities, etc. shed light upon the nature of the work environment.
  • Conduct informational interviews with alumni, colleagues, PIs, Postdocs, etc. Connect via Linked In who are familiar with the organization.
  • Listen to what your mentors and colleagues say about the organization.
  • Attend the NIH Career Symposium or the 2017 NIH Graduate and Professional School Fair so that you can meet NIH Alumni, current employees, and recruitment professionals who will give informational sessions and answer specific questions about their environment.
  • Explore employer surveys such as the ones posted on the AAAS , Corporate Quality IndexThe Scientist, Science Magazine.

Step 3:  Listen closely during your interview

  • Listen carefully to the questions that are asked during an interview. Is there a common thread that gives you some insight?
  • How were you treated when you arrived to the interview? Who greeted you, were they pleasant, outgoing, distant, stressed?
  • Was the host(s) welcoming, approachable, resourceful?
  • Were there any specific qualifications that the interviewer stated about their culture (i.e. fast-paced, long days, independent, work interdependently, cultural diversity)?

Step 4:  Ask Good Questions during the Interview

  • Ask interviewers to describe the environment.
  • Learn about opportunities for professional development.
  • Ask if employees work as a team, independently, collaboratively.
  • Ask the employers to describe a typical week.
  • Ask about work-life balance.

Professional/ graduate school and Post Doc opportunities:

  • Ask faculty and students to describe the culture?
  • Learn how the curriculum structured and how students study.
  • Review OITE blogs to learn how to select a mentor.
  • Attend the second look (medical schools) and or pre-matriculation program.
  • Learn about opportunities to become involved in the community.
  • Ask about students support services are available to support wellness.
  • Are there special interest groups or student organizations? Where do participants live? Is there family housing and partner benefits?
  • How is research, conference and publishing encouraged?
  • Determine how the school /department supports diversity and inclusion.

Step 5: Create a spread sheet to evaluate each opportunity

  • List the places where you are applied on the left column.
  • Write your personal values on the top row.
  • Place a check mark and any comments in each box for each organization.
  • Analyze your results to determine which organizations one(s) have the most values.
  • Note the organizations that have the closest match to your values.
  • Factor into any additional criteria.

Feel free to visit the OITE https://www.training.nih.gov to meet with career counselors, Premedical school advisors, and wellness counselors who can further support you during this process.  Also see our events and services.

* OITE services are available to NIH intramural trainees only. Check with your home university or college and utilize the personal, career, and professional school advising resources they offer to you.

 


Interviewing with Confidence

January 9, 2017

At last, all that you have worked for has led to the highly desired interview. Congratulations! The interview process can feel daunting, but don’t let it.  At the heart of all interviews is an exchange between two or more parties about shared interests and desires to determine “best fit”. Hopefully, by this point you have done some self-assessment and know yourself well enough to effectively communicate your fit for the program, school or organization.  If not, now is the time to reflect. Consider clarifying your strengths, areas of expertise and desires for your future. Re-evaluating your interests, values, and skills helps to enhance confidence that you are on the right track in applying for specific programs or positions. Ask yourself:

  • Why do I want this job?
  • How am I prepared to take on the responsibilities being asked of me?
  • What do I have to offer them?
  • What do they have to offer me?

Answers to these and other questions help you prepare to respond confidently to the interviewer in ways that show your fit for the position or program.

Preparation is the key to successful interviews. Interview candidates who fall short of receiving offers are often ineffectively conveying confidence in their skills and expertise as related to the position they are interviewing for. The more knowledge you have about the organization you are interviewing with, the individuals interviewing you, the mission and vision of the department or program, and/or specific duties and responsibilities involved, the better able you are to connect your strengths to their needs. Often individuals engaged in an employment or educational search believe their skill set will win them the job or offer.  Although indeed that may look great on paper, it doesn’t always lead to an offer.

Not long ago, a trainee shared their interviewing experience that reflected success in obtaining interviews, however, they had not yet gotten an offer. In this case, the interviewee found themselves problem solving for the interviewer – asking questions that may have laid seeds of doubt in the interviewers’ minds. As an individual skilled in analysis and problem solving, it was easy for them to do so. However, it wasn’t the candidate’s job to figure out solutions to potential problems they saw in their being hired, simply to convey confidently how they could help. Reflecting on their interviewing experiences and brainstorming alternative strategies for responding to interview questions allowed the candidate to more effectively convey their fit at the next interview.  Soon after the candidate received an offer which they accepted.  Success!

You too can come across confidently in the interview. Consider this as you prepare:

Know Yourself – Re-clarify your interests in the position, as well as your values and skills to allow for connections between yourself and the employer or program.  An OITE Career Counselor or Graduate School and Pre-Professional Advisor can help in this process:  https://www.training.nih.gov.

Prepare for the interview – Research information about the organization, institution, or program so that you are confident about your fit and can effectively communicate this as related to their core values, mission and needed skills and expertise.  We also suggest that you watch the OITE Interviewing Techniques workshop to learn and practice your skills.

Interview the Employer – Be prepared to ask questions in an interview if time allows.  Choose questions that help you determine whether there will be a good fit for you such as: “What opportunities for advancement are in place?”, “What type of mentorship is available for new hires?” or “What resources are available to help students engage in career planning?”  Knowing what is important to you will help you generate questions to ask.

Breathe, Relax, and Enjoy – Most interviews offer you the chance to meet new people, see different places and experience new things.  Take the opportunity to do so.  Whatever happens, this kind of mindset will help relieve worry and nervousness about the interview, allow you to stay focused on the big picture, and encourage confident communication in the interview.

Interviewing can be difficult, especially if you feel unprepared. Preparation will help you feel more confident about the unique things you offer and encourage a focus on where you fit with the employer, institution or program.  Remember, the absence of an offer after an interview doesn’t mean you were not qualified, simply that you were not the fit that the employer was looking for.  Keep in mind that getting an interview is evidence of success in the search or application process.  Be sure to give yourself credit and acknowledge your successes along the way.  Before you know it, you’ll have an offer too!